ITG has activated its Emergency Management Response Plan (EMRP), beginning Monday, March 16th, 2020 (more)

Beginning Monday, March 16th, 2020, ITG activated its Emergency Management Response Plan (EMRP) to contribute in the national effort of COVID-19 containment, to safeguard the health of our employees, customers, and business partners and to support our employees parenting needs, while their children are out of school.

Our Best Practices EMRP, ensures the company’s uninterrupted performance, as our human, material and processes infrastructure, has been configured for business continuity, in emergency conditions.

Please use our contact form or submit any questions you may have to info@itgonline.com.

ITES-SW2 Support

ITG provides installation services, warranty (basic and extended warranty services), technical support, software support.

If you have any post delivery issues or a problematic order please contact us

Contact Us

Primary Contracting POCPrimary CHESS POCSales Lead
Rob DespresChristine (Weithman) MooreBurl Williams
Program ManagerDeputy PMPresident
703-485-0764703-485-0798703-698-8282
rob.despres [@] itgonline.comchristine.moore [@] itgonline.comsales [@] itgonline.com

Web Based ITSM Portal

Provide rapid customer support, reduce staffing costs, and resolve the dilemma of how to support end-users across multiple locations and time zones. With ITG’s web-based Service Portal customers can file a service request from any computer, 24 hours a day.

Accessible via a web browser, ITG’s Service Portal feature offers customers an online IT service capability that supports local and remote users. They can check warranty status, enter a new service request, check the status of an existing service request, and access reports, all without picking up the phone.

ITIL Web Portal

Leveraging ITIL, ISO and CMMI Best Practices principles to deliver a superior and consistent quality of service. ITG offers custom interface and reporting features to provide an IT Service Management web portal that meets compliance standards for any government agency or commercial enterprise.

Combined with our live Help Desk, ITG brings IT Service Support that is user friendly and globally accessible. Contact ITG for more information

ITG Web Portal Features

Web Accessible Service PortalEnter your Portal URL into any web browser
Or, add a link to the Service Portal on your company’s/customer’s website
A Login prompt can be added to meet contract requirements
Issue a Service RequestUse the web portal to issue a new service request
Check Status of a Service RequestRetrieve the status of an existing request
Track a Service RequestAll Service Requests will be identified with a Unique Service Request Number
Add a Customer Reference NumberAn internal customer reference number can be added as an identifier for a service request being resolved by ITG’s Global Support Center
Warranty VerificationUsing a product’s serial number, search for the entitlement and warranty information on the device in question
AdministrativeAdministrative features give access to system reports and the management of user privileges
ReportsStandard reporting includes; open, closed, and cancelled service request reports by date range
Access restricted to Administrative Users
Custom ReportingCustom reporting options are also available to include any customer requirements
Custom InterfaceThe Service Portal’s interface can be customized to fit the look of your business or customer’s existing website design and layout
Data ManagementITG provides monthly maintenance for data management, diagnostics, and software upgrades as necessary to keep your portal running efficiently 24x7x365